May 28th, 2020
Dear Valued Summertime Rentals Customers,
We hope you all have had a wonderful fall and winter and are staying safe and healthy! Although this summer is sure to look different than years past, we are looking forward to welcoming our customers back for another beautiful Lake Charlevoix summer. After sheltering in place for these many weeks, we are excited to offer you some much needed fun and relaxation on the water with your families. We open May 30th!!
If you are looking to make a reservation for summer 2020, we are happy to accommodate you with a reservation. We will take care of all your needs and set-up a reservation as usual. We are offering customers the option of not charging a deposit upon making a reservation and will give you until mid-June to confirm vacation plans. At that time, we will contact you for a definitive decision on moving forward with your reservation. Once your reservation has been confirmed, only then will we charge the 30% non-refundable deposit. For those making online reservations, you must mention "wait to charge deposit" in the customer comments section. We hope this allows those feeling uncertain some flexibility in their planning.
For those that have already made a reservation and paid a 30% non-refundable deposit, we are not offering refunds at this time; however, we have no intention of keeping your deposit if we are unable to provide you with an experience on the water. We are happy to discuss options with each individual customer and understand some extenuating circumstances may apply.
Due to the fact that things are changing daily with this pandemic, we are hoping to make better-informed decisions by mid-June when Northern Michigan boating season really begins to ramp up. The safety of our staff and customers is our highest priority. We are more than willing to take all necessary precautions set forth to bring you the safest, cleanest, and most fun experience possible. Please call with any additional questions, concerns, or to make a reservation for this upcoming summer. Thank you for your continued support and we look forward to seeing everyone!
All the best,
Kim & Aaron